Returns Policy

Thank you for choosing Flower Delivery Las Vegas NV. We strive to provide you with the highest quality floral arrangements and exceptional customer service. However, we understand that there may be occasions when you may need to return or exchange a product. Please review our returns policy outlined below:

1. Fresh Flower Returns:

Due to the perishable nature of fresh flowers, we are unable to accept returns or exchanges for these items. We take great care in selecting and arranging our flowers to ensure their freshness and longevity. If you have any concerns about the quality or condition of your fresh flower purchase, please contact us within 24 hours of delivery, providing photographic evidence if necessary. We will assess the situation and provide an appropriate resolution.

2. Non-Perishable Product Returns:

For non-perishable products, such as vases, containers, or gift items, we accept returns within 14 days of purchase. The returned item must be unused, in its original packaging, and in resalable condition. Please contact us to initiate the return process. Once we receive the returned item and verify its condition, we will issue a refund for the purchase price, excluding any shipping or handling fees.

3. Incorrect or Damaged Items:

If you receive an incorrect item or if your order arrives damaged, please contact us immediately upon receipt. We will gladly replace the item or provide a refund. In such cases, we may request photographic evidence or the return of the item for assessment purposes.

4. Refunds and Processing:

Refunds will be issued in the same form of payment used for the original purchase. Please allow for a reasonable processing time for the refund to be reflected in your account. Shipping and handling charges are non-refundable unless the return is due to our error or a defective item.

5. Customer Satisfaction:

Your satisfaction is our top priority. If you have any concerns or questions regarding our products or services, please reach out to us. We are committed to resolving any issues promptly and ensuring your satisfaction.

Please note that our returns policy applies to purchases made directly through our website, by phone,  or in-person at our local Las Vegas flower shop. If you made a purchase through a third-party vendor, please refer to their respective return policies.

We appreciate your understanding and cooperation in adhering to our returns policy. If you have any further questions or require assistance, please do not hesitate to contact our customer service team.